Return & Refund Policy

30-Day Money-Back Guarantee for Any Reason

SIMREX provides a 30-day money-back guarantee for any reason. For 30 days after the date of purchase, return your undamaged SIMREX product and receive a full refund for any reason.Once the returned item arrives back in SIMREX’s warehouse for inspection, the refund process will begin.

You must return all accessories, including original packaging. Returns may be refused if the item does not meet the above requirements.

How do I return an item?

  1. Please contact our customer service support team first. State the reason for return and provide an invoice or screenshot to confirm the order number.


  1. Then our customer service support team will share the corresponding return address with you.
  2. At last, please send a return notification to SIMREX with the following information:
  • Name of the courier
  • Tracking number

How long does it take to get a refund?

Refunds will be issued once we receive your returned product and confirm that there is no problem. The refund will be credited back using the same method as when your initial order was made. This process takes about 3-5 days.

If you have any questions, comments, or concerns, please don't hesitate to contact us. Email: